Shipping Policy

Last updated: November 2025

This Shipping Policy explains how orders are processed, shipped, and delivered by Dream Cat we for purchases made on dreamcat.us (the “Site”). This Shipping Policy is part of our Terms of Service .

If you have any questions, please contact us via our Contact Us page or at order@dreamcat.us

1. Where We Ship

• We currently ship to addresses within the United States (including the 48 contiguous states).
• We do ship to Alaska, Hawaii, and U.S. Territories; however, additional transit time and/or surcharges may apply.
• We can ship to P.O. Boxes and APO/FPO/DPO addresses for most orders, but shipping options and delivery times may be limited.

We do not ship to other countries at this time.

2. Order Processing Time

• Orders are typically processed within 1–3 business days after payment is received.
• Orders placed on weekends or U.S. holidays are processed on the next business day.
• During peak seasons, sales, or new product launches, processing times may be slightly longer.

Processing time is separate from carrier transit time.

3. Shipping Methods & Rates

We partner with major carriers such as USPS, UPS, FedEx and/or other reputable delivery services.

Shipping options and rates are displayed at checkout and may vary based on:

• shipping address (state/ZIP code),
• order weight and size,
• selected shipping speed.

You may see some or all of these options at checkout (depending on your address and order):

• Standard Shipping (ground)
• Expedited Shipping (12–15 business days, where available)
• Express Shipping (10–12 business days, where available)

If we offer free shipping promotions (for example, orders over a certain amount), the conditions will be clearly shown at checkout and/or on promotional banners on the Site.

4. Estimated Delivery Time

Estimated delivery dates are provided at checkout based on the selected shipping method. Typical timeframes:

• Standard Shipping: approximately 10–12 business days after the order has been shipped.
• Expedited / Express Shipping: approximately 12–15 business days after the order has been shipped.

These timeframes are estimates only and are not guaranteed. Delays may occur due to:

• carrier delays,
• severe weather conditions,
• peak holiday periods,
• incorrect or incomplete shipping information.

5. Tracking Your Order

Once your order has shipped, you will receive a shipping confirmation email with a tracking number and a link to track your package.

• Tracking information may take up to 3-5 business days hours to update after the carrier picks up the package.

6. Shipping Address & Order Changes

Please ensure that your shipping address is complete and accurate before placing your order.

• We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer.
• If you need to update your shipping address or modify your order, contact us as soon as possible after placing the order.
• Once an order has entered the shipping process or has been shipped, we may no longer be able to change or cancel it.

If an order is returned to us due to an incorrect or undeliverable address, we can:

• reship the order to a corrected address (additional shipping fees may apply), or
• issue a refund for the product(s) minus the original shipping cost.

7. Undeliverable or Refused Packages

If a package is refused at delivery or returned as undeliverable:

• We will contact you using the email address on file.
• We may, at our discretion, refund the purchase price of the products (excluding original shipping charges) once the package is received back in our warehouse and inspected.
• In some cases, reshipping fees may apply if you request a second delivery.

8. Lost, Delayed, or Stolen Packages

Once an order is handed over to the carrier, risk of loss passes to the customer.

If your tracking information shows that your package was delivered, but you did not receive it:

1. Check with household members, neighbors, or building management.
2. Look around the delivery area (porch, side door, garage, etc.).
3. Verify the shipping address on your order confirmation.
4. Contact the carrier directly to open an investigation.

If you still cannot locate your package after following these steps, please contact us. We will do our best to assist you, but we are not responsible for packages confirmed as delivered by the carrier.

For packages that appear to be lost in transit (no tracking updates for an extended period), we may, at our discretion, replace the order or issue a refund once the carrier investigation is complete.

9. Damaged Packages

We want you to love your new bedding and pajamas.

If your order arrives damaged:

• Please take clear video of the outer box, shipping label, and the damaged item(s).
• Contact us within 3 days of delivery with your order number and video.

After reviewing your claim, we may:

• send a replacement item,
• issue a partial or full refund,
• or offer an alternative resolution.

We may ask you to return the damaged items or dispose of them as instructed.

10. Split Shipments

To ensure faster delivery, items in your order may be shipped from different locations or in separate boxes.

• In that case, you will receive multiple tracking numbers, and your items may arrive at different times.
• You will not be charged extra shipping fees for split shipments beyond what was shown at checkout.

11. Pre-Orders & Out-of-Stock Items (If Applicable)

For items sold as pre-orders or temporarily out of stock:

• The estimated ship date will be shown on the product page and/or at checkout.
• Your entire order may be held until all items are available, or we may ship available items first and pre-order items later. This will be indicated at checkout or in your order confirmation.

If a product becomes unavailable after you place your order, we will notify you and issue a refund for that item.

12. Holidays & Force Majeure

Please note that carriers do not deliver on certain U.S. public holidays, and additional delays may occur during holiday seasons (such as Black Friday, Cyber Monday, and Christmas).

We are not liable for delays or failures in delivery caused by events beyond our reasonable control, including but not limited to natural disasters, severe weather, labor disputes, carrier disruptions, or government actions.

13. Contact Us

If you have any questions about this Shipping Policy or your order, you can reach us at:

Dream Cat
Khmel'nyts'ke Hwy, 114, Vinnytsia, Vinnytsia Oblast, Ukraine 21000
Email: order@dreamcat.us

You can also use the contact form on our Contact Us page.