Below are frequently asked questions, you may find the answer for yourself.
We ship exclusively to addresses within the United States, including the 48 contiguous states, Alaska, Hawaii, and U.S. Territories (with possible additional transit time or surcharges). We also ship to P.O. Boxes and APO/FPO/DPO addresses for most orders, though with limited options and delivery times. International shipping is not available.
Orders are processed in 1–3 business days after payment (longer during peak seasons). Standard shipping takes ~10–12 business days after shipment; Expedited/Express takes ~12–15 business days. Times are estimates and may vary due to carriers, weather, holidays, or other factors. Carriers do not deliver on U.S. public holidays.
Shipping rates vary by address, order weight/size, and speed, and are shown at checkout. We offer free shipping promotions for orders over certain amounts (conditions displayed at checkout or on banners). For orders under the threshold, standard rates apply starting at a fixed fee.
You'll receive a shipping confirmation email with a tracking number and link once your order ships. Tracking info may take 3–5 business days to update after carrier pickup. Track via USPS, UPS, FedEx, or other partners we use.
We accept major credit/debit cards (Visa, Mastercard, American Express, and more), Apple Pay, Google Pay, and PayPal. All transactions are processed securely via Stripe with SSL encryption.
Yes, absolutely. We use Stripe for payments, which provides top-level security to protect your personal and financial data.
Track via the email confirmation with your tracking number. For changes (e.g., address), contact us immediately before shipping—changes after processing may not be possible and could incur fees.
All sales are final for bedding products—no returns or exchanges for change of mind, incorrect size, style/color preference, or personal comfort. For hygiene reasons, items are non-returnable once delivered, especially if opened, used, or washed. Exceptions apply only for defective or damaged items: submit a claim within 1 calendar day of receipt with video evidence via email to order@dreamcat.us for a possible replacement or refund.
No, exchanges are not accepted except in rare cases of proven defects (within 1 day of receipt, with evidence). All other items are final sale. Contact support for defect claims only.
